Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last Updated: January 2025

1. Introduction

At Ewalletly Tech Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your personal data. Our goal is to ensure transparency and provide users with the necessary control over their information in compliance with applicable data protection laws.

This policy applies to all users of Ewalletly's services, including visitors to our website, customers making transactions, vendors/sellers using our platform (including those using E-Guard by Ewalletly), and users of any other related services or platforms. By using Ewalletly, you agree to the terms outlined in this Privacy Policy.

2. Information Collection

A. Personal Information

We collect information that can identify you, such as:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (e.g., debit card details or other financial data)
  • CAC RC Number (for vendors/sellers)

B. Non-Personal Information

  • Browser type and version
  • Device information
  • IP address and location
  • Usage data (pages visited, time spent, referral source)

C. Cookies and Tracking Technologies

Ewalletly uses cookies and similar technologies to enhance your user experience, remember preferences, and improve services. You may manage cookies via your browser, but doing so may affect certain features.

3. Information Usage

At Ewalletly Tech Ltd, we collect and use your information to deliver a seamless, secure, and personalized experience across our products and services. The purposes for which we use your information include:

Processing Transactions

We use your data to process and authorize payments, manage transaction histories, issue receipts, and carry out related financial operations.

Customer Support

Your information enables us to provide effective customer support services and offer timely, personalized assistance.

Promotional Communications

With your explicit consent, we may send you promotional content, newsletters, product updates, or special offers tailored to your interests.

Service Improvement

We analyze usage data to understand user interactions and identify areas for improvement to enhance our platform.

Legal Obligations

We may use or disclose your information to comply with applicable laws, respond to lawful requests, or protect our legal rights.

4. Information Sharing

Ewalletly does not sell, rent, or trade your personal information to third parties for marketing purposes. However, to operate our business effectively, we may share your information with trusted third parties under the following conditions:

A. Service Providers

We work with third-party service providers including:

  • Payment processors (to process transactions securely)
  • Shipping companies (to deliver your orders)
  • IT and security service providers (to protect our systems)
  • Marketing platforms (to send communications on our behalf)

B. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity as part of the transaction.

C. Legal and Regulatory Disclosures

We may disclose your information if required by law or in response to valid legal requests to protect our rights, investigate fraud, or ensure user safety.

5. Data Security

Ewalletly takes data security seriously and implements a range of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Encryption

We use encryption technologies to protect sensitive information during transmission between your device and our servers.

Access Control

We limit access to personal information to authorized personnel only, with strict confidentiality guidelines.

Regular Monitoring

Our systems are regularly monitored for potential vulnerabilities or security risks with prompt breach response procedures.

Important: No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You play a key role in safeguarding your information by keeping your credentials confidential.

6. Your Rights

Ewalletly is committed to providing you with control over your personal data. Depending on your location and applicable data protection laws, you may have the following rights:

Right to Access

Request a copy of the personal information we hold about you

Right to Correct

Request correction of inaccurate or outdated personal information

Right to Delete

Request deletion of your personal information, subject to legal exceptions

Right to Object

Object to processing of your personal information for particular purposes

Right to Withdraw Consent

Withdraw consent for specific data processing activities at any time

How to Exercise Your Rights:

To exercise any of the above rights, please contact our customer service team via email or through our website. We will respond as soon as reasonably possible and within required timeframes.

7. Data Retention

Ewalletly will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your personal information is no longer needed for these purposes, it will be securely deleted or anonymized.

8. International Data Transfers

Ewalletly operates globally, and your personal information may be transferred to and processed in countries outside of your country of residence. We ensure that any international transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place to protect your information.

9. Children's Privacy

Ewalletly does not knowingly collect or process personal information from children under the age of 13 (or the applicable age of consent in your jurisdiction) without verifiable parental consent. If we become aware that we have inadvertently collected information from a child without parental consent, we will delete that information as soon as possible.

Important: If you believe that we have collected information from a child, please contact us immediately.

10. Changes to Privacy Policy

Ewalletly may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or other operational needs. We will notify users of any significant changes by posting the updated Privacy Policy on our platform and, where required by law, by providing direct notice via email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or rights requests, please contact us:

Address

NO.13, God's Time Estate
Igbe laara Ikorodu
Lagos State, Nigeria

We are committed to resolving any concerns you may have regarding your privacy and will do our best to address your questions promptly.

© 2025 Ewalletly Tech Ltd. All rights reserved.