Clear terms and fair processes for your peace of mind
At Ewalletly Tech Ltd ("Ewalletly"), we are committed to delivering secure, reliable, and high-quality products and services through our brand E-Guard by Ewalletly. Customer satisfaction is a priority, and we strive to address any concerns or issues that may arise during or after a purchase.
Submit refund requests within 30 days of purchase
Refunds processed within 7-10 business days
Transparent and customer-focused approach
The purpose of this Refund Policy is to:
This Refund Policy applies to all products and services offered by E-Guard by Ewalletly, including digital products and subscription services. It applies to all customers who make purchases directly through Ewalletly's platforms or authorized channels. Refunds requested for third-party products or services outside of Ewalletly's direct offerings will be governed by the respective third party's refund policies.
30-Day Return Window
Customers must submit a refund request within 30 days of the purchase date. Requests made after this period will not be considered unless mandated by law.
To be eligible for a refund, products or services must be returned or cancelled in their original condition, unused, and undamaged.
Must be returned with all original packaging, accessories, and documentation
Products that have been accessed, downloaded, or activated may have limited refund eligibility
Custom Orders
Custom-made or personalized products are generally non-refundable unless defective
Digital Products
Digital downloads or access-based products are non-refundable once accessed, except in cases of technical faults
Subscription Services
Subscription fees are non-refundable once the service period begins, but customers may cancel future renewals
Once the returned product is received and inspected, we will notify the customer of the approval or rejection of the refund.
Inspection Time: Typically completed within 5 business days of receiving the returned product
Approved refunds will be processed within 7-10 business days of approval. The refund will be issued via the original payment method used during the purchase.
Processing Time: 7-10 business days after approval
Payment Method: Refunds credited to original form of payment
Our customer support team is here to assist you with any questions about refunds or returns.
Last updated: 6/20/2025